Top 3 Automation Trends for Call Centers
A row of empty call center workstations. Photo: Adobe Stock A customer service call can make or break your brand for a problem customer . People expect an appropriate, positive call center experience when they have a problem, and long waiting times or conflicting agent responses only affect their experience. With customer expectations and satisfaction for the success of your brand, call centers can take advantage of many innovations in automation. According to ICMI's "State of the Contact Center in 2021", the Contact Centers cited three key reasons for upgrading technology in the survey: improving the customer experience, controlling costs and supporting a growing customer base. To do And the cost of upgrading technology can be huge. According to Deloitte, customers who report positive experiences in call centers spend 140% more with the company. UiPath's 2022 Trends report shows that automation is now a top priority for the C-suite, and chief information officers are...